Manager, Customer Support (Senior Care)
New
P
PointClickCareHealth Tech
CanadaFull-TimeManager
Salary85,000 - 105,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years of Business experience in a Customer Support environment with 3+ years, with demonstrated Management or Leadership experience.
- Required Skills
- Project ManagementOperations ManagementMentoringCoachingCustomer support
Requirements
- 4+ years of business experience in a customer support environment.
- 3+ years of demonstrated management or leadership experience.
- Post-secondary degree or diploma.
- Ability to manage in a fast-paced environment.
- Strong verbal and written communication skills.
- Proven ability to drive team results through coaching and development.
- Ability to identify and action risks to success.
- Experience developing and managing operational standards and procedures.
- Exposure to AI tools and a desire to leverage them.
Responsibilities
- Provide consistent, balanced, and timely feedback on customer support performance via audits.
- Apply performance management standards and processes.
- Serve as the point of escalation for high-impact customer issues.
- Collaborate cross-functionally with Customer Success, Product, and SaaS Ops teams.
- Communicate and manage change in operating procedures.
- Mentor, motivate, and coach the team to ensure customer satisfaction.
- Establish best practices and maintain quality control.
- Hire, train, and deliver performance reviews.
View Full Description & ApplyYou'll be redirected to the employer's site
