Digital Sales and Service Representative
1
1-800 ContactsVision Care
Train and work remotely from approved states (Utah, North Carolina and Texas), MSTFull-TimeEntry
SalaryStarting base pay: $15.00 per hour + bonus potential of up to $6/hr; United States Remote Salary Range $15 — $21 USD
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Job Details
- Experience
- 2-3 years minimum customer service experience
- Required Skills
- Customer service
Requirements
- High school diploma or GED equivalent.
- 2-3 years minimum customer service experience.
- Great typing skills (at least 40 words per minute).
- Technical proficiency with computer systems.
- Reliable internet connection (at least 20 mbps download and 10 mbps upload).
- Private, dedicated workplace free from interruption.
- Ability to work assigned afternoon/evening shifts and required weekends.
- Ability to attend mandatory three-week training (10AM – 5PM MST, M-F).
- Positive, driven, and solution-oriented mindset.
- Chat sales and Contact Center experience is preferred.
Responsibilities
- Answer 2-3 incoming customer chats concurrently using NICE CXOne, targeting 40+ chats per shift.
- Consult customers on the best value for contact lens purchases to drive sales performance.
- Reply to incoming customer emails and MMS as required by business needs.
- Request prescriptions via phone from eye care providers.
- Communicate and engage with the team and management in a virtual environment.
- Resolve customer problems efficiently to ensure positive experiences.
- Maintain key performance metrics including revenue per chat, quality, and timeliness.
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