Zendesk Administrator
S
SIDECustomer Support
Bengaluru, Karnataka, IndiaContractMiddle
Salary not disclosed
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Job Details
- Experience
- Two to five years of experience
- Required Skills
- HTMLCSSJavascriptJiraRESTful APIsJSONZendesk
Requirements
- Two to five years of experience administering Zendesk Support in a production environment.
- Practical experience configuring forms, fields, triggers, automations, macros, views, routing logic, business rules, and SLAs.
- Experience maintaining Zendesk Guide themes using HTML, CSS/SCSS, JavaScript, Handlebars, and JSON.
- Experience building or supporting operational dashboards and reports using Zendesk Explore.
- Experience maintaining Zendesk–Jira integrations and troubleshooting platform, workflow, or data-synchronization issues.
- Experience supporting Customer Support, Player Support, or similar service operations.
- Strong analytical, problem-solving, documentation, and stakeholder-management skills.
- Zendesk Administrator Certification or other relevant certification is a plus.
- Familiarity with Jira, REST APIs, and Git or other version-control systems.
- Experience supporting gaming, SaaS, or high-volume support operations.
- Portfolio demonstrating previous Zendesk work is preferred.
Responsibilities
- Administer and maintain Zendesk ticket forms, custom fields, macros, triggers, automations, and routing rules.
- Design and improve Help Center experiences using HTML, Handlebars, CSS/SCSS, JavaScript, and JSON.
- Build and maintain Zendesk Explore dashboards to track SLAs, productivity, and operational KPIs.
- Manage integrations between Zendesk, Jira, and other systems including field mapping and status synchronization.
- Assess risks of platform changes and coordinate deployment, testing, and documentation.
- Identify service gaps and develop prioritized improvement roadmaps for the Zendesk ecosystem.
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