IT System Administrator
E
EltropyFintech SaaS
100% Remote (India), Availability to overlap with other regions' working hours as needed.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Google WorkspaceZendesk
Requirements
- Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience.
- 3+ years of hands-on IT/systems administration experience.
- Strong macOS and Windows troubleshooting across hardware, software, and cloud services.
- Proficiency administering Microsoft Entra ID (users, groups, authentication, Conditional Access, access control).
- Proficiency with Kandji MDM for macOS device management.
- Demonstrated ability to own new-hire onboarding end to end and to handle laptop shipping, imaging, and asset logistics.
- Strong written and verbal English communication skills.
- Ability to document work processes effectively.
- Availability to overlap with other regions' working hours as needed.
Responsibilities
- Own new-hire onboarding and offboarding: account and access provisioning, device preparation, and a smooth day-one experience.
- Manage laptop procurement, imaging, shipping, tracking, and asset lifecycle for the India team and distributed staff.
- Provide responsive macOS and Windows end-user support via the ticketing system (Zendesk), resolving issues within SLA.
- Administer Microsoft Entra ID: user and group lifecycle, authentication, Conditional Access, and role-based access control.
- Manage the macOS fleet in Kandji and the Windows fleet in Microsoft Intune: enrollment, configuration, app deployment, and patch/update management.
- Administer Google Workspace: user provisioning, group and shared drive management, and collaboration tools.
- Support SSO and SCIM provisioning across SaaS applications; troubleshoot identity and access issues.
- Support security and compliance operations: access reviews, endpoint hardening, MFA enforcement, and SOC 2 evidence collection.
- Develop and maintain clear documentation, runbooks, and SOPs for IT systems and processes.
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