Social Support Specialist
New
K
Keywords StudiosGaming, Player Support
Katowice, Silesian Voivodeship, PolandFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Zendesk
Requirements
- 3+ years of experience in high-tier Community Management and Player Support within the gaming industry.
- Native-level English proficiency with a nuanced understanding of Western culture and social media etiquette.
- Deep familiarity with Western gaming culture and online community dynamics.
- Strong subject matter expertise across supported titles with a deep technical understanding of game mechanics.
- Strong experience in social and community platforms such as Discord, X, and Facebook.
- Knowledge of Discord server management and Steam community tools.
- Demonstrated ability to remain neutral and objective when handling sensitive or emotionally charged content.
- High attention to detail and consistency in decision-making.
- Ability to foster inclusive, respectful, and welcoming online spaces.
- Proficiency with Zendesk and Sprout Social (preferred).
- Knowledge of online harassment patterns, hate speech policies, and community governance best practices (preferred).
- Ability to work across time zones or flexible schedules, including weekends when required (preferred).
Responsibilities
- Manage social media and community platforms including Discord, X, and Facebook in line with guidelines and company policies.
- Act as a subject matter expert on supported game titles to provide high-tier guidance and troubleshooting.
- Identify emerging community trends, risks, and recurring issues, communicating insights to internal stakeholders.
- Engage actively with community members to foster constructive dialogue and positive participation.
- Respond to community inquiries, concerns, and reports with professionalism and empathy.
- Assess user-generated content for compliance while maintaining a safe, inclusive environment.
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