Director, Strategy Advancement
New
H
HumanaHealth Insurance
United StatesFull-TimeDirector
Salary$168,000 - $231,000 per year
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Job Details
- Experience
- 8 or more years of technical experience, including reward and/or loyalty program experience
- Required Skills
- Business IntelligenceData AnalysisCross-functional Team LeadershipMicrosoft Office
Requirements
- Bachelor's Degree
- 8 or more years of technical experience, including reward and/or loyalty program experience in health care, financial services, travel, or hospitality
- 5 or more years of management experience
- Experience with economics of reward programs from liability, expense, and ROI contribution
- Solid understanding of metrics for measuring and managing customer loyalty and retention
- Prior experience leveraging customer insights for research, journey mapping, and strategy definition
- Data-driven marketing experience to drive engagement and program value
- Experience with health insurance Sales, Market, and Provider interactions
- Excellent communication, negotiation, and informal influencing skills
- Track record of leading cross-functional projects and building consensus
- Ability to work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Responsibilities
- Lead the development, design, and execution of Wellness Rewards and Loyalty Strategy.
- Oversee the design of innovative, member-centric reward programs, engagement models, and partnerships.
- Identify emerging market trends and translate insights into differentiated program strategies.
- Develop scalable reward structures that align member needs with enterprise objectives.
- Establish a discipline of ongoing measurement, optimization, and performance management.
- Align stakeholders across Wellness, Marketing, Digital, Product, Clinical, and Operations teams.
- Provide thought leadership and strategic guidance to accelerate innovation and drive execution.
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