Customer Experience Specialist
New
S
SkiftTravel Media
MexicoFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Native-level or near-native English proficiency (written and spoken)
- Experience
- 1–3 years
- Required Skills
- HubSpotAccount ManagementCRMCustomer support
Requirements
- 1–3 years of experience in a customer support or customer-facing role.
- Strong written and verbal communication skills, with a professional and empathetic tone.
- Native-level or near-native English proficiency (written and spoken).
- Proficiency with HubSpot or comparable CRM.
- Experience with Stripe (required).
- Comfort with phone and email outreach; confident speaking with customers and solving problems live.
- Attention to detail, follow-through, and strong organizational skills.
- Ability to evaluate information, draw conclusions and multitask.
- Curiosity and enthusiasm for Skift’s mission and the travel and media industries.
- Efficient cross-team communication and project management skills.
Responsibilities
- Manage the customer support inbox and provide timely, thoughtful responses to questions about subscriptions, billing, event access, and membership benefits.
- Identify and resolve login, access, and account issues across Skift’s digital platforms.
- Track and follow up on overdue payments, assist with invoicing and renewals, and ensure accurate billing records.
- Call or email event attendees, new subscribers, and members to collect feedback, confirm details, and enhance their experience with Skift.
- Work closely with the subscriptions, events, and membership teams to ensure a seamless customer journey and share insights that improve retention and satisfaction.
- Maintain up-to-date customer records and contribute to improving internal support processes and resources.
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