Senior Analyst, Revenue Billing Operations
New
Z
ZillowReal Estate / Finance
U.S. employees may live in any of the 50 United States, with limited exceptions.Full-TimeSenior
Salary$71,600.00 - $114,400.00 annually
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Job Details
- Experience
- 5+ years of experience in B2B billing operations
- Required Skills
- Data AnalysisSalesforceMicrosoft Excel
Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent experience.
- 5+ years of experience in B2B billing operations.
- Hands-on Zuora experience (subscription management, invoicing workflows, and workbook management).
- Experience using Salesforce for billing case intake, triage, and cross-functional issue resolution.
- Strong analytical, problem-solving, and data management skills.
- Exceptional attention to detail across large datasets and complex billing scenarios.
- Strong written and verbal communication skills.
- Experience mentoring others and collaborating with cross-functional teams.
- Familiarity with Sage Intacct, advanced Excel, Google Workspace, and SOX-aware documentation.
Responsibilities
- Execute end-to-end billing processes in Zuora, including recurring billing, adjustments, dunning, and preparation of invoices, credit memos, and debit memos.
- Manage complex billing workbooks in Zuora and Excel, including calculating billing ranges from sales orders.
- Manage billing case intake and triage in Salesforce, partnering with Sales and Support to resolve inquiries and escalations.
- Perform reconciliation and validation across billing systems to identify and correct discrepancies.
- Partner with and provide guidance to an offshore billing operations team (BPO).
- Partner with IT and Finance on billing system integrations and upgrades.
- Apply AI tools to automate billing workflows and improve validation processes.
- Mentor junior team members and contribute to a culture of operational excellence.
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