Mgr Site Payments - FSP
New
J
JobgetherClinical Research
IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 10+ years of experience in clinical trial site payments and operational management
- Required Skills
- Data AnalysisOperations ManagementMicrosoft ExcelStakeholder management
Requirements
- Master’s degree, preferably in Finance or a related field.
- 10+ years of experience in clinical trial site payments and operational management.
- At least 2 years of experience leading and developing teams.
- Experience working within a Functional Service Provider (FSP) model is highly preferred.
- Strong experience with site payment platforms, EDC systems, financial systems, ticketing systems, and Microsoft Excel.
- Solid understanding of ICH Good Clinical Practice (GCP), country-specific regulations, tax requirements, and clinical trial payment compliance.
- Strong analytical skills with the ability to interpret financial and operational data, create forecasts, and identify improvement opportunities.
- Excellent communication skills in English, with the ability to collaborate effectively across global teams and cultures.
- Strong stakeholder management, problem-solving, negotiation, and conflict-resolution abilities.
- Proven ability to manage multiple priorities while maintaining accuracy, quality, and attention to detail.
Responsibilities
- Lead, coach, and develop Site Payments teams to ensure accurate and timely delivery of investigator payment services.
- Build and scale teams according to business needs, supporting recruitment activities and team growth initiatives.
- Oversee project execution to ensure customer expectations, contractual requirements, quality standards, and deadlines are consistently achieved.
- Identify, assess, and mitigate operational and project risks to maintain business continuity.
- Drive employee performance through goal setting, coaching, mentoring, career development, and performance reviews.
- Partner with senior leadership to analyze operational metrics, identify improvement opportunities, and support business growth initiatives.
- Develop and maintain departmental procedures, policies, training materials, and operational documentation.
- Perform quality control and approval activities related to site setup, investigator payments, milestone payments, reimbursements, reconciliations, and payment issue resolution.
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