Bilingual Call Center Universal Agent

JobgetherCustomer Success

Based in CanadaFull-TimeEntry

Salary18.5 CAD per hour

Apply NowOpens the employer's application page

Job Details

Must be located in Canada.
Fluency in both Canadian French and English, with strong written and verbal communication skills.
Minimum of 6 months of customer service experience.
Ability to work independently, manage priorities, follow schedules, and complete daily responsibilities with minimal supervision.
Strong problem-solving skills and a customer-focused mindset.
Ability to adapt to changing business needs and support multiple service channels.
Previous experience in call centers, retail, or e-commerce environments is considered an asset.
Comfort using technology tools and customer management systems is preferred.

Respond to customer inquiries through phone, email, and chat while providing accurate, timely, and professional assistance.
Identify customer needs, resolve concerns, and escalate complex issues when necessary to ensure complete resolution.
Deliver excellent customer service while identifying opportunities to support sales through product recommendations and education.
Use internal technology systems and tools to manage customer interactions and complete daily responsibilities effectively.
Participate in training sessions and team development activities to stay up to date with products, processes, and best practices.
Manage customer follow-ups according to contact center guidelines and maintain clear communication throughout the process.
Document customer interactions, requests, concerns, and solutions accurately while protecting confidential customer information.
Support different customer service areas as needed based on business priorities, call volume, and operational requirements.

View Full Description & ApplyYou'll be redirected to the employer's site