Client Engagement Specialist, Trading Expert
P
PaywardCryptocurrency
Canada, Peru, Colombia, Argentina, Portugal, Mexico, Chile, North America/EUFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer serviceZendesk
Requirements
- Proven experience in customer service, such as retail, hospitality, or support centers.
- Experience with advanced digital asset or financial trading platforms.
- Understanding of leveraged trading, including futures or margin.
- Familiarity with charting and trading mechanics.
- Proficiency in basic mathematics.
- Fluent in English.
- Availability to work evenings and weekends.
- Ability to learn quickly and adapt to changing products.
Responsibilities
- Answer trading, futures, and consumer product questions via Zendesk, email, or live channels.
- Diagnose and resolve client issues related to trading, deposits, and withdrawals.
- Provide testing and feedback for new trading features prior to release.
- Assist with team management tasks, such as QA for specialists and updating documentation.
- Provide detailed calculations for fees, margin levels, and P/L explanations.
- Monitor trading activity for potential fraudulent actions.
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