Lead UX Researcher
New
W
Wikimedia FoundationNonprofit Technology
The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries. Please note that we are currently able to hire in the following: US States: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. Countries: Brazil, Canada, Colombia, Germany, Ghana, India, Indonesia, Italy, Kenya, Mexico, Morocco, Netherlands, Poland, Singapore, South Africa, Spain, Switzerland and the United Kingdom., 15:00 to 19:00 UTCFull-TimeLead
Salary131,939 - 204,803 USD per year
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Job Details
- Languages
- English
- Experience
- 6 or more years
Requirements
- 6 or more years experience conducting UX research within a product organization.
- Proven track record of leading impactful research projects in fast-paced environments.
- Deep expertise with qualitative methods (e.g., interviews, contextual inquiry, diary studies).
- Ability to conduct quantitative research end-to-end including surveys, large-scale unmoderated testing, and quantitative UX benchmarking.
- Expertise with experimental design and statistical analysis.
- Ability to work collaboratively with product teams to translate insights into actionable recommendations.
- Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Behavioral Economics, Linguistics, Psychology, Anthropology, or a related field.
- Excellent oral and written communication skills in English.
- Ability to work during critical meetings and synchronous work between 15:00 to 19:00 UTC.
- Openness to traveling up to four times per year.
Responsibilities
- Lead qualitative and quantitative UX research studies that inform product teams in building the right products and features for the right users.
- Proactively identifying, defining, and getting buy-in for strategic research projects.
- Communicating research findings and recommendations to stakeholders in clear and compelling ways.
- Acting as a trusted and strategic thought partner for cross-functional leads in your area of focus.
- Informing planning and strategy discussions through research by consolidating, analyzing, and synthesizing what is known about users, products, services and organizational needs.
- Evolving best practices in UX research and driving improvement of team practices and processes.
- Mentoring more junior ICs and guiding the work of contractors.
- Documenting and communicating the process and results of your research publicly with the Wikimedia community.
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