Senior UX Researcher / Service Designer
New
D
DecisionPoint CorporationFederal Government
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 10 years
- Required Skills
- Figma
Requirements
- Minimum 10 years of experience conducting UX research, service design, usability testing, or human-centered design.
- Bachelor’s degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, Anthropology, UX Design, or a related field.
- Must possess a Tier 2 Moderate Risk Public Trust or an active Secret clearance or higher.
- Experience delivering personas, journey maps, service blueprints, and UX research deliverables for federal or enterprise programs.
- Demonstrated ability to synthesize user research into actionable, strategic recommendations.
- Experience collaborating with multidisciplinary teams including product, development, content, and PMO leadership.
- Proficiency with UX research tools such as Optimal Workshop, UserTesting, Dovetail, or similar.
- Familiarity with design tools such as Figma, Sketch, Adobe XD, or Miro.
- Strong understanding of service design frameworks, journey mapping, and experience modeling.
- Knowledge of accessibility principles and Section 508 requirements.
Responsibilities
- Lead end-to-end UX research efforts including interviews, contextual inquiry, usability testing, and ethnographic studies.
- Develop user personas, archetypes, and segmentation models based on behavioral insights and research findings.
- Map current and future-state user journeys, service blueprints, workflows, and ecosystem diagrams.
- Identify pain points, friction areas, user needs, motivations, and information gaps across user journeys.
- Facilitate co-design sessions, workshops, and ideation activities with stakeholders and mission users.
- Synthesize research insights into actionable design recommendations, stories, and evidence-based experience strategies.
- Support UX requirements gathering and collaborate with product, design, and development teams.
- Ensure solutions adhere to Section 508 and accessibility best practices.
- Deliver high-quality research reports, insights decks, wireframes, and service design artifacts.
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