Technical Account Manager
B
BenepassFintech Benefits
U.S RemoteFull-TimeMiddle
SalaryBase salary of $85,000-115,000 + Equity
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Job Details
- Experience
- 3-5 years
- Required Skills
- Project ManagementSQLData Analysis
Requirements
- 3-5 years of technical account management or similar customer-facing technical role
- Experience with API integrations, SSO setup, and enterprise software implementations
- Strong understanding of data analysis and troubleshooting skills, e.g. experience using SQL
- Working in Excel or similar products
- Proficiency in BI tooling and data warehouse querying
- Excellent project management skills with experience leading complex technical initiatives
- Bachelor's degree in Data Science, Information Systems, or related field, or equivalent practical experience
- Strong written and verbal communication skills
Responsibilities
- Serve as the front-line technical resource for a group of Benepass clients, partnering closely with Customer Success and Customer Experience to identify and solve issues related to data integrations, data transformation, and benefit configuration rules.
- Drive technical implementation projects from kick-off to launch, including new data integrations, SSO setup, and carrier migrations while maintaining clear communication with all internal and external stakeholders.
- Develop deep technical relationships with key client stakeholders, serving as their trusted advisor for platform capabilities, integrations, and technical best practices.
- Partner with our product and engineering teams to translate client needs into technical requirements and advocate for customer-centric solutions.
- Scope technical customizations, estimate internal requirements for setup, and create the associated documentation and client invoicing.
- Create and maintain technical documentation, including integration guides, API documentation, and custom solutions for enterprise clients.
- Lead technical troubleshooting efforts for complex client issues, coordinating with internal teams to drive resolution and escalation to engineering partners where appropriate.
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