Technical Support Engineer
New
G
Gigmo SolutionsTechnical Support
United States, 7pm to 4am (US shift)Full-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 0 - 1 year
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- 0-1 year of experience
- Bachelor's degree in B.Sc., BCA, BA, B.com, or BBA
- Excellent written and verbal communication skills
- Willingness to work US night shift hours (7pm to 4am)
- Own laptop with 8GB RAM and Windows 10/11 OS
- Internet connection with at least 30 Mbps speed
Responsibilities
- Provide Microsoft cloud support to clients using a provided software platform
- Interact with customers via outbound call, email, or chat
- Diagnose and troubleshoot technical issues
- Collaborate with technical experts and Microsoft Technical advisors to resolve support tickets
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