Integration Support Engineer
New
S
SitelineConstruction Tech / SaaS
Remote anywhere in the USFull-TimeMiddle
SalaryCompetitive Compensation: We provide a salary that reflects your skills and experience, along with meaningful equity in the company.
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Job Details
- Experience
- 2–5 years
- Required Skills
- RESTful APIsDebuggingSaaSTechnical support
Requirements
- 2–5 years of experience in technical roles such as integrations, implementation, technical support, web development, internal tools engineering, or solutions engineering.
- Strong technical foundation in debugging and troubleshooting complex systems, including APIs, data flows, and configurations.
- Proficiency in performing root cause analysis and resolving complex technical issues.
- Demonstrated ability to create clear, effective technical documentation for internal and external audiences.
- Proven ability to collaborate effectively across Engineering, Product, and Customer Success teams.
- Ability to work proactively and deliver solutions with minimal reliance on Engineering.
- Comfortable adapting to ambiguity and thriving in a fast-paced environment.
- Excellent communication skills for interactions with customers and internal stakeholders.
- Familiarity with ERP solutions such as Sage, Vista, or QuickBooks (bonus).
- Experience with General Contractor portals like Procore, Textura, or GC Pay (bonus).
- Previous experience in construction tech, SaaS, or B2B technical environments (bonus).
Responsibilities
- Serve as the primary contact for integration-related support, performing root cause analysis, troubleshooting data flow issues, and resolving configuration errors.
- Escalate bugs to Engineering when necessary with clear context and documentation.
- Manage complex migrations, including data migrations and system transitions.
- Provide hands-on technical support to Customer Success Managers during implementation and migration.
- Collaborate with Engineering to ensure smooth handoffs and feedback loops.
- Create and maintain technical guides, troubleshooting resources, and runbooks.
- Assist with technical discovery and integration-related questions during pre-sales calls.
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