Integration Support Engineer
New
S
SitelineConstruction Tech, SaaS
This role is remote anywhere in the US.Full-TimeMiddle
SalaryCompetitive compensation including salary and meaningful equity.
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Job Details
- Experience
- 2–5 years
- Required Skills
- RESTful APIsSaaSTroubleshootingTechnical support
Requirements
- 2–5 years of experience in technical roles including integrations, implementation, technical support, web development, internal tools engineering, or solutions engineering.
- Strong technical foundation in debugging and troubleshooting APIs, data flows, configurations, and logs.
- Proven ability to conduct root cause analyses for complex technical issues.
- Experience creating clear, effective documentation for both internal and external audiences.
- Excellent communication skills for interactions with both customers and internal cross-functional teams.
- Ability to thrive in a fast-paced, evolving environment and adapt to ambiguity.
- Proven track record of collaborating across teams, particularly with Engineering, Product, and Customer Success.
- Technically curious and proactive in delivering solutions with minimal reliance on Engineering.
Responsibilities
- Serve as the primary contact for integration-related support and perform root cause analysis on complex technical issues.
- Manage complex data migrations and system transitions while monitoring for sync issues.
- Collaborate with Customer Success Managers to provide hands-on technical support during implementation and migration.
- Partner with Engineering to report bugs with full context and maintain feedback loops.
- Create and maintain technical documentation, troubleshooting resources, and runbooks.
- Assist with pre-sales initiatives by providing technical discovery and support for integration-related inquiries.
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