Community & Customer Feedback Operations Specialist
New
N
NearSourceEnterprise Software
100% Remote, CanadaContractMiddle
Salary55 - 62 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ Years
- Required Skills
- Project ManagementStakeholder managementCustomer SuccessMarket ResearchCRM
Requirements
- 4+ years of experience in community management, customer success, program management, or a related customer-facing role.
- Demonstrated experience managing external customer relationships within a professional environment.
- Hands-on experience using CRM platforms to manage customer interactions.
- Experience leveraging AI tools to synthesize qualitative feedback and identify trends.
- Strong project management and organizational skills.
- Proven ability to facilitate meetings, develop agendas, and coordinate follow-up activities.
- Strong analytical, problem-solving, and critical-thinking capabilities.
- Excellent written and verbal communication skills.
- Exceptional attention to detail.
- Ability to work independently while collaborating across product and research teams.
Responsibilities
- Manage the Ideas Forum as a strategic Voice of Customer channel by reviewing, triaging, and responding to customer-submitted ideas.
- Engage directly with customers to gather additional context, workflows, and supporting information.
- Identify high-impact customer feedback and elevate strategic insights to Product Management and User Experience teams.
- Coordinate recurring Customer Council meetings including planning, scheduling, agenda development, and stakeholder alignment.
- Synthesize qualitative customer feedback into actionable recommendations that support product planning.
- Maintain comprehensive documentation, customer feedback repositories, and reporting dashboards.
- Develop recurring reports highlighting customer sentiment, emerging trends, and strategic opportunities.
View Full Description & ApplyYou'll be redirected to the employer's site
