Client Experience Specialist
New
A
AnywhereReal Estate
United States, Eastern TimeFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 2 years
- Required Skills
- Customer serviceComplianceData entryAnalytical thinking
Requirements
- Minimum 2 years of experience in real estate, mortgage, title administration, or transaction coordination.
- Ability to work independently in a fast-paced, high-volume, paperless environment.
- Strong analytical and problem-solving skills for managing financial details, expenses, and commission calculations.
- Proficiency in learning and navigating multiple software systems.
- Exceptional customer service skills with a people-first approach.
- Strong oral and written communication skills to advise and resolve issues effectively.
- Ability to manage end-to-end workflows and prioritize competing demands.
- Demonstrated accuracy and thoroughness in quality assurance.
- Proven ability to adapt to changes, delays, or unexpected events in the work environment.
Responsibilities
- Perform non-licensed administrative tasks for real estate agents while managing contractual dates and deadlines.
- Collaborate with agent services and third parties to ensure transaction file compliance.
- Organize transaction details in applicable systems and provide continuous updates to agents and clients.
- Serve as the point-of-contact for all stakeholders through closing to obtain necessary documentation.
- Execute end-to-end transaction processing, including expense entry, commission invoice preparation, and payment finalization.
- Prioritize service with a positive attitude to create a seamless transaction experience.
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