Customer Experience Manager - West Region
New
B
BennieEmployee Benefits
Bennie is 100% remote (must be based in the US)Full-TimeManager
SalaryUSD80,000 to USD110,000
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Job Details
- Experience
- 3 years of benefit account management experience
- Required Skills
- Microsoft ExcelPowerPointAccount Management
Requirements
- 3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a complex book of business.
- Knowledge in benefits and renewal workflow management to effectively service a large client portfolio.
- Life & Health Producer’s License.
- Working knowledge of MS Excel, Word, and PowerPoint.
- Experience working with today’s leading HR/Benefits technology platforms (nice to have).
- Experience in both large- and small- group benefits consulting (nice to have).
Responsibilities
- Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction.
- Support execution of the annual customer account plan for all assigned customers.
- Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables.
- Lead customer open enrollment presentations.
- Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives.
- Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments.
- Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities.
- Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators.
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