Senior Customer Success Engineer
New
V
VeeamData Protection
Location: Montreal, CanadaFull-TimeSenior
Salary$118,000 — $219,200 CAD
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Job Details
- Languages
- French
- Experience
- 5+ years
- Required Skills
- CybersecurityCustomer Success
Requirements
- 5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, or Consulting
- Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies
- Proven ability to translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes
- Strong executive communication skills with experience presenting to senior stakeholders
- Demonstrated ability to manage multiple strategic customer relationships while driving measurable success outcomes
- Proven consultative mindset with the ability to adapt engagement strategies to varying customer priorities
- Experience conducting technical assessments, health reviews, architecture discussions, and executive business reviews
- VMCE certification required or obtained within an agreed-upon timeframe following hire
- Bilingual proficiency in French and English
Responsibilities
- Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts, serving as a trusted advisor throughout the customer lifecycle
- Build, maintain, and advance tailored Customer Success Plans aligned to each customer's business objectives, technical priorities, desired outcomes, and success criteria
- Guide customer activation, drive adoption and optimization, and help customers realize measurable value from their investment across the Veeam portfolio
- Conduct health assessments, architecture reviews, protection strategy evaluations, and solution adoption planning
- Assess recovery readiness, identify opportunities to improve resilience, and provide strategic recommendations
- Monitor customer health signals and adoption trends to proactively identify risk and develop mitigation plans
- Develop executive-ready business reviews, resilience reports, and success updates for technical and executive stakeholders
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