Fan Services Representative
New
K
KEENFootwear
US RemoteFull-Time
Salary20.05 USD per hour
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Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- High School Diploma or GED.
- Previous customer service experience and internet call center preferred.
- Ability to work independently with little supervision.
- Must be able to manage own workload, time, and organize responsibilities within the needs of the business.
- Advanced verbal and written communication skills.
- Must be flexible in working hours, at times exceeding 40 work hours, to meet the needs of the business.
- Ability to respond to complex fan situations with empathy.
- Must be a team player who can maintain positive working relationships.
- Excellent problem-solving skills.
- Detail oriented.
- Must have a positive attitude.
- Must be able to handle feedback from others.
Responsibilities
- Respond to inbound customer communications by phone, live chat, and email politely and efficiently within a fast-paced environment.
- Answer product questions from fans and provide solutions based on individual needs.
- Assist fans in submitting internet orders, returns, exchanges, and warranty claims.
- Provide technical and/or product information to help fans make informed purchases and reduce the risk of return.
- Leverage product and technical knowledge to create revenue opportunities for the brand.
- Make suggestions that improve internal processes and result in enhanced fan experiences.
- Act as a brand champion.
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