IT Service Delivery Manager
New
W
WorkNomadsIT Services
Work fully remotely from any country in the EUFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementMicrosoft Power BISalesforceOperations Management
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Information Systems, or equivalent practical experience.
- 7+ years of experience in IT Service Delivery, Technical Operations, or IT Operations Management.
- Experience supporting business-critical applications within a customer-facing or sales-driven environment.
- Proven experience managing technology improvement initiatives or cross-functional IT projects from planning through implementation.
- Experience supporting enterprise SaaS platforms such as CRM, ERP, Contact Center, and collaboration tools.
- Demonstrated success in identifying operational inefficiencies and delivering technology solutions.
- Experience with Genesys Cloud or CCaaS platforms.
- Experience with Salesforce CRM, Odoo ERP, Microsoft 365, Power BI, or MS Fabric.
- Ability to lead geographically distributed technical teams.
- Strong skills in project planning, risk management, and stakeholder management.
Responsibilities
- Manage service delivery against agreed SLAs, KPIs, and operational targets.
- Coordinate cross-functional delivery teams across multiple technology domains.
- Own the operational health of all IT services supporting the account.
- Coordinate incident response, service restoration, and communication during critical issues.
- Manage multiple concurrent technology and process improvement projects.
- Manage engineering teams and external vendors on enhancements and issue resolution.
- Lead geographically distributed technical teams and mentor staff.
- Maintain a roadmap of continuous improvement initiatives and drive user adoption.
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