Partner Success Director - Midwest
New
A
AbridgeHealthcare Technology
Remote - Tier 2Full-TimeDirector
SalaryTier 2: Base Salary $140K – $160K • Offers Equity • $28K – $32K Bonus
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Job Details
- Required Skills
- Project ManagementData AnalysisClient relationship management
Requirements
- Proven experience in customer or client-facing roles.
- Background in management consulting, enterprise SaaS, or health system innovation.
- Strong understanding of the healthcare landscape, including dynamics of large health enterprises and clinician workflows.
- Excellent communication and interpersonal skills for building trust at all levels.
- Proven ability to thrive in a high-touch strategic partnership model.
- Strong organizational and project management capabilities.
- Technical aptitude to quickly understand and communicate complex software solutions.
- Proactive, results-oriented mindset with strong problem-solving skills.
- Genuine passion for the company's mission in healthcare AI.
Responsibilities
- Build and maintain strong executive, operational, and technical relationships across health system partners.
- Serve as the primary point of contact for partners to provide reliable, timely communication.
- Act as a trusted advisor, connecting Abridge’s capabilities to partner clinical and operational priorities.
- Analyze usage trends and adoption patterns to proactively manage risk and drive growth.
- Conduct regular executive business reviews assessing product performance and value attainment.
- Collaborate with sales to identify and advance expansion opportunities.
- Provide product training and onboarding support to clinicians to ensure optimal utilization.
- Serve as the voice of the customer internally to drive product and service improvements.
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