Customer Happiness Team Member
New
W
Who Gives A CrapEco-friendly household
Remote position, Shifts fall anytime between 5am and 10pmContractEntry
Salary280 PHP per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingSlackActive listeningCustomer support
Requirements
- Empathetic problem-solver with strong active listening skills.
- Ability to craft personalized responses without relying on cookie-cutter templates.
- Strong self-awareness and ability to manage personal energy effectively.
- Proactive in seeking performance feedback for continuous growth.
- Comfortable communicating through Monday.com and Slack.
- Absolute availability during weekends and holidays.
- Ability to work full 8-hour days during event period October 12–16.
- Ability to work during Holiday Break from December 14 through January 8.
- Minimum commitment of 20 hours per week with flexibility to scale up to 40 hours.
Responsibilities
- Deliver human-first, personalized support resolutions across email and social media DMs.
- Take end-to-end ownership to resolve product issues, delivery updates, and subscription needs.
- Identify recurring product issues and system roadblocks during ticket handling.
- Share actionable feedback and operational insights with leadership.
- Engage actively on Monday.com and Slack to contribute to team culture.
- Use curiosity and active listening to solve customer issues on the first attempt.
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