Patient Experience Associate
New
C
Conduit HealthHealthcare
Remote, Eastern TimeFull-TimeMiddle
Salary$55K - $80K
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Job Details
- Experience
- 1+ years
- Required Skills
- DocumentationMultitaskingZendeskCustomer support
Requirements
- 1+ years of experience in customer support, patient services, healthcare operations, or client-facing roles.
- Comfort managing high-volume support interactions across multiple channels simultaneously.
- Strong written and verbal communication skills.
- Ability to multitask across systems while maintaining accuracy and attention to detail.
- Comfort navigating multiple platforms simultaneously.
- Availability to work scheduled shifts aligned with Eastern Time business hours, with occasional flexibility for coverage.
- Experience with support tools like Intercom, Zendesk, Aircall, or AI-assisted ticketing systems is preferred.
- Familiarity with healthcare, DME, insurance, or Medicaid/Medicare is preferred but not required.
Responsibilities
- Respond to patient, caregiver, and provider inquiries across phone, SMS, email, and chat.
- Explain order status, insurance requirements, and documentation needs clearly.
- Take ownership of patient issues and follow through until resolution, coordinating across internal teams.
- Handle inbound and outbound calls with professionalism and compassion.
- Flag recurring patient questions and workflow gaps to help the team improve processes.
- Maintain clear and organized documentation.
- Escalate issues thoughtfully with clear and seamless handoffs.
- Utilize AI-assisted support workflows and feedback tools.
- Adapt to evolving workflows and tools as the business scales.
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