Customer Experience Representative
New
A
AltFinTech, Collectibles
United States, Wednesday 10:00am – 7:00pm, Thursday 2:00pm – midnight, Friday 12:00pm – 8:00pm, Saturday 8:00am – 5:00pm, Sunday 8:00am – 5:00pm PSTContractMiddle
Salary not disclosed
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Job Details
- Experience
- 1-2+ years
- Required Skills
- SlackNotionCustomer support
Requirements
- 1-2+ years of professional experience.
- Familiarity with the Alt platform, preferably as an active user.
- Active collector status in the sports and collectibles industry.
- Strong written and verbal communication skills with attention to detail.
- Proficiency in customer service software and ticketing systems, specifically Intercom.
- Ability to multitask and work in a fast-paced startup environment.
- Experience with Retool, Slack, and Notion is a plus.
- Ability to work the specified shift schedule in PST.
Responsibilities
- Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities.
- Handle complex account questions and resolve issues with empathy and care.
- Document interactions and escalate issues as necessary to ensure quick resolution.
- Collaborate with cross-functional teams to enhance overall service quality and user satisfaction.
- Gather customer feedback to identify trends and suggest improvements to the user experience.
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