Customer Service Representative
N
NTT DATACustomer Service
Open to candidates residing in New Brunswick, Alberta, Manitoba, Nova Scotia, and Prince Edward Island., Monday-Friday 8:00am-6:30pm ESTFull-TimeEntry
Salary19.35 CAD per hour
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Job Details
- Experience
- 1 – 3 years call center experience
- Required Skills
- Customer serviceData entry
Requirements
- High School Diploma or equivalent education.
- 1–3 years of call center experience with heavy call volume.
- Advanced PC knowledge with strong system navigation and keyboarding skills.
- Strong verbal, written, and listening communication skills.
- High-speed internet connection (minimum 30mb/s download and 10mb/s upload; no satellite internet).
- Dedicated private workspace free of distraction, located near a router/modem.
- Ability to connect via Ethernet cable (no Wi-Fi).
- Access to a smartphone with iOS 11 or Android 10 or newer to use the Google Authenticator app.
- Highly self-motivated and results-oriented mindset.
- Bilingualism (English/French) considered an asset.
Responsibilities
- Answer incoming telephone inquiries in accordance with Call Center guidelines.
- Follow up on escalated calls, as required.
- Submit fulfillments or research cases for callers’ inquiries if applicable.
- Identify and inform Supervisor of complaints, trends, and opportunities for service improvements.
- Maintain a professional tone and positive attitude while handling a minimum of 50 calls daily.
- Ensure compliance with all policies, procedures, and regulatory requirements.
- Participate in monthly refresher training and quizzes to maintain product knowledge.
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