Senior Associate Support Engineer
New
P
Parachute HealthHealthcare Technology
U.S. RemoteFull-TimeSenior
Salary$60,000 - $105,000
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Job Details
- Required Skills
- PythonBashGitLinuxGitHubNetworking
Requirements
- Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, Information Assurance, IT Management, or a related field.
- Proficiency scripting in at least one of: Bash, Python, or PowerShell.
- Working knowledge of the Linux command line (file systems, permissions, process management, log inspection).
- Comfort using macOS as a daily-driver OS and basic troubleshooting.
- Solid IT troubleshooting fundamentals and networking basics (DNS, DHCP, VPN, TLS).
- Understanding of authentication flows including SAML, OAuth, and MFA.
- Comfort using Git, GitHub, and terminal environments.
- Strong written communication skills for documentation and reporting.
- Actively follows trends in IT, cybersecurity, and AI.
- Must reside in the U.S.
Responsibilities
- Manage daily IT operations including user onboarding/off-boarding, hardware provisioning, and end-user support.
- Oversee macOS laptop fleet including MDM enrollment, configuration, and compliance baselines.
- Troubleshoot connectivity, hardware, and software issues across Mac, Linux, and Windows platforms.
- Administer Okta for identity lifecycle, SSO/MFA configuration, and periodic access reviews.
- Operate ZScaler and WAF security tools, including policy review, log analysis, and threat triage.
- Support SIEM operations by querying logs in Splunk/Wazuh and building alert dashboards.
- Develop scripts and small tools to automate IT/Security tasks such as evidence collection and account hygiene.
- Document technical runbooks and FAQs to support team scaling.
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