Helpdesk Support Agent
New
L
LevelUpOutsourcing Solutions
Manila, US Central TimeFull-TimeMiddle
Salary₱30,000 - ₱35,000 a month
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years
- Required Skills
- SQLData AnalysisSalesforceJiraCustomer serviceNetSuiteSlackZendeskBigQuery
Requirements
- Extensive proven experience working within Salesforce and NetSuite.
- 2-3 years of live chat customer service experience.
- Proficiency with Zendesk, Slack, and admin tools for troubleshooting.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Ability to prioritize tasks and handle multiple issues efficiently.
- Experience in documenting and tagging support interactions for reporting.
- Familiarity with sales processes and business applications.
- Experience with SQL and BigQuery (nice-to-have).
- Familiarity with Jira for issue tracking (nice-to-have).
- Typing speed of at least 60 words per minute (WPM) (nice-to-have).
Responsibilities
- Provide guidance and troubleshooting support to internal teams on business applications usage.
- Manage system access requests and resolve issues via Slack, Zendesk, and admin tools.
- Escalate complex issues to relevant departments, such as Product Management, Order to Cash, Deal Desk, and Systems Engineering.
- Document and tag interactions to support process improvement and reporting.
- Collaborate with internal teams to ensure a seamless support experience.
- Stay updated with system changes and best practices through training and ongoing learning.
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