Junior Student Success Manager
New
S
Syntax InstitutEdTech
GermanyFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- German (C1-C2)
- Required Skills
- Microsoft OfficeCustomer SuccessHubSpotGoogle WorkspaceAccount ManagementCRM
Requirements
- Proven experience in account management, customer success, or similar customer-oriented roles.
- Prior experience in a startup or dynamic environment is a plus.
- Excellent communication skills with the ability to engage empathetically with students and external stakeholders.
- Strong organizational skills and the ability to work independently in a fast-paced environment.
- Proactive, structured, and goal-oriented approach to problem-solving.
- Proficiency in Google Workspace (Docs, Sheets, Gmail, Calendar) and MS Office (Excel, PowerPoint, Word).
- Experience with CRM systems such as HubSpot is highly preferred.
- Professional fluency in German (C1-C2 level) in both written and spoken forms.
Responsibilities
- Provide comprehensive support to students from onboarding to course completion.
- Act as the central point of contact for administrative and course-related inquiries.
- Manage course administration including documentation of absences, leave, and course timelines.
- Coordinate with the Sales team to manage education vouchers and facilitate upsell opportunities.
- Collaborate with Sales, Education, and IT support departments to ensure course success.
- Maintain accurate reporting and data records within the CRM system.
- Serve as a point of contact for management and external funding agencies regarding student attendance and progress.
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