Client & Product Success Manager
New
A
Adaptive TeamsE-commerce Advertising
Kosovo; Eastern Europe/Europe - Fully Remote, Time-zone friendly collaborationFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisCustomer SuccessSaaSGoogle WorkspaceAccount ManagementCRM
Requirements
- Proven background managing client relationships in an agency or service-based environment
- Experience in Customer Success, Product Success, or supporting SaaS users
- Clear, confident, and professional written and verbal communication
- Comfortable explaining performance data and product insights in plain language
- Ability to manage priorities, follow through, and maintain organization
- Comfortable with tools like CRMs, Google Workspace, Slack, task management tools, and dashboards
- Basic Amazon PPC knowledge or strong motivation to learn quickly
- Proactive approach to spotting issues and improving user experience
Responsibilities
- Act as the primary point of contact for a portfolio of advertising clients and AI tool users
- Own client communication end-to-end: emails, calls, follow-ups, and proactive check-ins
- Translate advertising performance and product insights into clear, actionable recommendations
- Run biweekly or monthly client calls, aligning on goals, performance, and next steps
- Support onboarding and ongoing adoption of the AI ad analysis platform
- Gather client and user feedback and turn it into clear insights for internal teams
- Collaborate closely with PPC managers, product, and leadership to ensure client objectives are met
- Hold internal stakeholders accountable for deliverables and timelines
- Track account health, satisfaction, and risk signals across both service and product clients
- Keep CRM, documentation, and internal tools accurate and up to date
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