Technical and Customer Experience Advisor
T
TranscomTelecommunications
United StatesFull-TimeEntry
Salary$17.31 USD Starting Pay
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Job Details
- Languages
- English
- Required Skills
- Customer serviceMultitaskingTroubleshootingData entryTechnical support
Requirements
- At least 18 years or older.
- High school diploma or equivalent.
- Ability to pass a criminal background check.
- Available for a full-time work week of 32-40 hours.
- Flexible availability for shifts including evenings, weekends, and holidays.
- Strong computer knowledge and ability to type at least 30 wpm.
- Excellent English written and verbal communication skills.
- Ability to maintain strict adherence to an assigned schedule.
- Capability to multitask across applications while handling phone calls.
- Access to a secure, private, distraction-free home office with a door.
- Hardwired DSL, Fiber, or Cable internet connection (minimum 20 Mbps download/3 Mbps upload/ <100ms ping).
Responsibilities
- Engage with callers to actively listen, analyze, and isolate technical issues.
- Navigate multiple applications simultaneously to research and provide solutions.
- Provide step-by-step instructions to customers with accuracy and timeliness.
- Resolve conflicts and manage frustrated customer interactions with empathy.
- Process account services such as enrollment, cancellation, and charge disputes.
- Adhere to a strict, full-time schedule while taking high-volume, back-to-back inbound calls.
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