Player Support - Tier 1
S
SIDEGaming
ColombiaContractEntry
Salary not disclosed
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Job Details
- Required Skills
- DocumentationWritten communicationTechnical support
Requirements
- Strong written communication skills.
- Good attention to detail and accuracy.
- Ability to follow process, policy, and knowledge base guidance.
- A calm and professional approach to player contact.
- Confidence using support tools, ticketing systems, and internal documentation.
- Interest in games, online communities, and player experience.
- Flexibility to work across assigned shifts where required.
Responsibilities
- Respond to player support contacts through approved support channels.
- Resolve common account, gameplay, technical, and support-related issues using approved guidance.
- Use knowledge base articles, workflows, and support policies to provide accurate responses.
- Log case details, categories, actions, and resolution notes clearly.
- Escalate complex or out-of-scope issues to the correct support tier.
- Follow client policies, security requirements, and support standards.
- Work with Team Leads, Quality, Training, and Operations to improve consistency and player experience.
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