Child Support Business Process Coordinator
J
JobgetherPublic Service
Fully remote work opportunity within the United States.Full-TimeMiddle
Salary64,230 - 83,720 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ years of experience supporting Federal Child Support Programs
- Required Skills
- JiraMicrosoft OfficeStakeholder managementProcess improvement
Requirements
- High school diploma required.
- 1+ years of experience supporting Federal Child Support Programs.
- Experience with stakeholder engagement and training activities within the Federal Child Support environment.
- Experience using Jira, Microsoft Office products, AI tools, and training or engagement platforms.
- Understanding of business operations, process improvement, and workflow optimization concepts.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent written and verbal communication skills.
- Ability to collaborate effectively with government teams, internal stakeholders, and cross-functional partners.
- Experience creating visual communications, documentation, or training materials is preferred.
- Familiarity with continuous process improvement practices is a plus.
Responsibilities
- Provide functional process analysis and operational support for business and technology initiatives.
- Support stakeholder engagement activities, customer service efforts, and communication initiatives.
- Collaborate with federal staff, program stakeholders, operational teams, and functional support groups.
- Assist with training activities, materials development, and user engagement efforts.
- Support pilots, proof-of-concepts, and process innovation initiatives.
- Identify opportunities to improve workflows, procedures, and operational efficiency.
- Utilize business and collaboration tools to support documentation, communication, and process management.
- Create and support visual communication and training materials using tools such as Vyond, Articulate, and similar platforms.
- Leverage Jira, Microsoft Office, AI tools, and other digital solutions to enhance team productivity.
- Contribute to continuous process improvement activities and operational excellence initiatives.
View Full Description & ApplyYou'll be redirected to the employer's site
