Senior Business Analyst - ServiceNow ITOM / ITAM
New
I
Intetics Inc.Software Development
Germany. AustriaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluent German (C1) and English.
- Experience
- 5+ years
- Required Skills
- Business Analysis
Requirements
- 5+ years of Business Analysis experience.
- Hands-on expertise with ServiceNow ITOM and/or ITAM modules.
- Strong understanding of CMDB and asset management processes.
- Experience working with enterprise IT operations environments.
- Fluent German (C1) and English.
- EU-based location.
Responsibilities
- Analyze and document IT operations and asset management processes.
- Collaborate with infrastructure, operations, and asset management teams.
- Define requirements for CMDB, Discovery, Event Management, and asset lifecycle management.
- Convert business needs into scalable ServiceNow solutions.
- Support process optimization and digital transformation initiatives.
- Conduct gap analyses and process assessments.
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