Seasonal Customer Service
S
SSGCustomer Experience
Must reside in Nova Scotia or New BrunswickTemporaryEntry
Salary$15.70 / hour
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Job Details
- Required Skills
- Customer serviceMultitaskingData entry
Requirements
- High School or GED Diploma (Required).
- Call Center experience preferred.
- Excellent written communication skills.
- Attention to detail, data accuracy, and speed.
- Ability to navigate multiple technology systems.
- Ability to multi-task.
- Ability to interpret data and questions to create first contact resolution.
- Customer service orientated.
- Adaptability in a fast-paced changing environment.
- Must be able to think proactively and to collaborate effectively.
- Must reside in Nova Scotia or New Brunswick.
- Must be willing to submit and pass a background check.
Responsibilities
- Provide support to members servicing various billing and payment processing questions and/or issue resolution via inbound calls.
- Provide timely, efficient, and accurate follow-up to user questions or issues.
- Serve as a champion of the brand through excellent communication and brand awareness.
- Maintain a prominent level of professionalism and establish rapport with members.
- Update member information in multiple member databases depending on member needs.
- Work with the management team to stay updated on product knowledge and company policy changes.
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