Customer Solutions Consultant II
A
AdaAI Customer Service
Remote - United KingdomFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- Artificial IntelligenceData AnalysisSalesforceShopifyRESTful APIsCustomer SuccessSaaSZendesk
Requirements
- 4+ years in customer success, solutions consulting, or post-sales technical consulting, preferably within SaaS, CX, or AI technology environments.
- Proven experience managing enterprise or mid-market clients.
- Strong technical aptitude—comfortable working with APIs, integrations, and system configurations.
- Analytical thinker with the ability to interpret performance data and turn insights into actionable recommendations.
- Exceptional communication, presentation, and relationship management skills.
- Experience working with Salesforce, Zendesk, Shopify, or HubSpot.
- Curious, proactive, and resilient, with a comfort level for fast-paced, dynamic environments.
Responsibilities
- Act as the primary point of contact for clients, providing guidance and ensuring a seamless partnership experience.
- Own and manage a book of business to ensure clients achieve measurable outcomes like automated resolution, CSAT, and ROI.
- Partner with clients to deploy, scale, and mature their ACX programs using the Ada ACX Framework.
- Serve as a technical consultant guiding clients through integrations, data flows, and system architecture across SaaS and API environments.
- Optimize AI Agent performance through transcript reviews, data analysis, and implementation of best practices.
- Translate complex technical concepts into clear, value-driven recommendations for non-technical stakeholders.
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