Credit Controller
U
unybrandsRetail Tech / E-commerce
Location: VenezuelaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–3 years
- Required Skills
- Microsoft ExcelCustomer serviceAccountingFinanceNetSuite
Requirements
- 1–3 years of Credit Control / Accounts Receivable / Collections experience.
- Coachable and proactive—comfortable building processes where no prior policies exist.
- Detail-oriented, organized, and goal-oriented with strong follow-up discipline.
- Robust collaboration skills and the ability to influence without formal authority.
- Good verbal and written communication skills (clear, professional, non-confrontational).
- Strong time management and ability to manage competing priorities.
- Basic understanding of finance and accounting concepts related to Accounts Receivable and collections.
- Basic proficiency with Microsoft Excel (e.g., filters, lookups, pivot tables).
- Experience with ERP and AR/collections tools (e.g., NetSuite) is a plus.
- Customer service experience is a plus, especially where dispute resolution and account follow-up are involved.
Responsibilities
- Build the credit control function from inception by designing workflows, follow-up cadence, and escalation steps.
- Establish and maintain AR monitoring routines, including account aging review, overdue prioritization, and follow-up planning.
- Partner with Sales, Customer Service, and Finance to understand billing drivers and create a clear path to issue resolution.
- Define a dispute management approach (e.g., how disputes are logged, investigated, owned, and resolved).
- Develop initial credit control policies and recommend improvements as the program matures.
- Contact customers (and/or relevant internal stakeholders) to request payment and resolve blockers.
- Support credit decisions by reviewing payment history, account status, and risk indicators.
- Create and maintain documentation of collection activity, customer communications, and case outcomes.
- Set up collections reporting (e.g., AR aging trends, overdue balances, collection outcomes) and communicate insights.
- Identify root causes of delays and propose solutions.
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