Senior Technical Account Manager
New
A
ArcheraFinTech / Cloud
United States & CanadaFull-TimeSenior
SalaryCompetitive salary and equity package
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Job Details
- Experience
- 5+ years
- Required Skills
- AWSGCPMicrosoft AzureCustomer Success
Requirements
- 5+ years in Technical Account Management, Customer Success, Solutions Architecture, Cloud Consulting, or a similar customer-facing technical role.
- Experience leading or mentoring more junior peers.
- AWS/Azure/GCP certifications.
- Hands-on experience with AWS, GCP, and/or Microsoft Azure.
- Strong understanding of cloud infrastructure and cloud economics.
- Familiarity with FinOps principles and cloud cost optimization.
- Experience with cloud commitment programs such as Reserved Instances, Savings Plans, Committed Usage Discounts, or EDP/MACC.
- Experience presenting to executive stakeholders.
- Experience supporting enterprise customers.
- Ability to translate technical concepts into business outcomes.
- Excellent written and verbal communication skills.
- Bachelor's degree.
Responsibilities
- Own the post-sales technical relationship as each customer's primary advisor across AWS, Azure, and GCP environments.
- Develop trusted relationships with technical and business stakeholders, and understand each customer's cloud architecture, financial objectives, and operational priorities.
- Monitor commitment coverage and utilization, delivering proactive optimization recommendations that maximize savings and minimize commitment risk.
- Advise customers on multi-cloud commitment strategy and sizing, FinOps maturity, and cloud governance.
- Translate cloud consumption data into executive-level business insights.
- Lead Quarterly Business Reviews, presenting utilization trends, realized savings, and optimization opportunities to finance, engineering, and infrastructure leaders.
- Partner with Account Executives to identify expansion opportunities and additional insured commitments as customer environments grow.
- Collaborate with Product, Engineering, and Support to resolve customer challenges and channel feedback for future product roadmap decisions.
- Mentor and support more junior Technical Account Managers, helping establish best practices and scale the function.
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