Dutch Speaking Customer Ambassador
M
Mercier Consultancy GroupCustomer Support Services
A fully remote working arrangement within GreeceFull-Time
SalaryCompetitive Monthly Salary reflective of your skills and experience
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Job Details
- Languages
- Native or fluent Dutch, good working knowledge of English
- Required Skills
- CRMCustomer support
Requirements
- Native or fluent Dutch language proficiency (both spoken and written).
- Good working knowledge of English (written and spoken).
- Excellent interpersonal and communication skills.
- Strong digital literacy, including the ability to navigate CRM platforms, ticketing systems, and standard office software.
- Proactive, self-motivated work ethic with the ability to manage workload independently.
- Previous experience in Customer Support Services, customer care, or a client-facing role is highly advantageous.
Responsibilities
- Serve as the primary point of contact for Dutch-speaking customers, delivering professional, empathetic, and timely support across multiple communication channels including phone, email, and live chat.
- Identify customer needs accurately, provide clear and helpful information, and resolve queries efficiently in accordance with established Customer Support Services protocols and quality standards.
- Manage and escalate complex or sensitive customer issues to the appropriate internal teams, ensuring seamless handoffs and positive outcomes for the customer at every stage.
- Maintain detailed, accurate records of all customer interactions, transactions, and case notes within the company's CRM system, upholding the highest standards of data integrity.
- Proactively contribute to improving customer satisfaction scores by identifying recurring issues and sharing actionable feedback with team leaders and quality assurance departments.
- Collaborate effectively with colleagues across international teams to ensure a consistent, high-quality service experience is delivered to all Dutch-speaking clients and end users.
- Stay fully informed of product updates, service changes, and internal policy developments to ensure all customer communications remain accurate, current, and compliant.
- Uphold and embody the brand values of the client organisation at all times, acting as a true ambassador for exceptional Customer Support Services delivery.
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