Customer Support Specialist
E
EngagedMDHealthcare
Candidates are required to reside in the United States, 10 am - 6 pm EST, with flexibility for nights and weekends as needed.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 years
- Required Skills
- Data AnalysisRESTful APIsTroubleshootingJSONTechnical supportCustomer Success
Requirements
- 3-5 years of experience in a customer-facing role such as Support Specialist, Technical Support Specialist, Support Engineer, Technical Support Engineer, Customer Support Engineer
- Experience with technical troubleshooting and the ability to translate findings into clear, actionable reports for engineering teams
- Strong technical aptitude with a demonstrated ability to quickly learn new technologies and platforms
- Proficiency with APIs, including understanding error codes and working with JSON
- Ability to read, interpret, and synthesize API documentation created by technical teams
- Customer-first mindset with a passion for delivering a smooth product experience from implementation through day-to-day use
- Excellent written and verbal communication skills; skilled at building relationships, identifying challenges, and delivering solutions
- Highly organized with the ability to prioritize multiple projects while maintaining a strategic perspective
- Strong problem-solving skills and a drive to analyze complex challenges and determine effective solutions
- Ability to thrive in a small, fast-paced organization
- Bachelor’s degree or equivalent career experience
Responsibilities
- Provide first-class service including troubleshooting, issue resolution, bug escalation and data request fulfillment for key users, executives and patients
- Explain technical terms and concepts to a non-technical audience
- Support product implementation activities
- Work closely with Professional Services, Customer Success, and Engineering team members to provide a high-quality customer experience
- Assist with team projects such as documentation, process optimization and compliance
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