MSP Support Technician
D
Delaney Computer ServicesIT Support
Must reside in Florida.Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- NetworkingTroubleshooting
Requirements
- Strong knowledge of desktops, networking, Microsoft 365, and end-user troubleshooting.
- Experience with VoIP, VPNs, Microsoft 365, and remote support tools.
- Strong customer service and communication skills.
- Ability to work independently and solve problems in a fast-paced environment.
- Reliable high-speed internet and dedicated home office.
- Must reside in Florida.
- Flexible schedule with availability for some evenings, weekends, and holidays.
Responsibilities
- Provide remote support for end users across multiple client environments.
- Troubleshoot Microsoft 365, Windows, networking, hardware, software, and business application issues.
- Resolve technical issues efficiently while maintaining excellent customer service.
- Take ownership of tickets from initial contact through resolution.
- Support clients remotely through phone, email, and remote access tools.
- Assist with server, network, and cloud projects.
- Participate in Microsoft 365 migrations, workstation deployments, and infrastructure upgrades.
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