Customer Solutions Architect, Amazon Connect
New
We are a fully remote global company with employees in Canada, the United States and Latin America.Full-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- AWSMachine LearningGenerative AI
Requirements
- Deep expertise in Amazon Connect.
- Broad knowledge of AWS services and cloud architecture.
- Proven experience establishing trusted advisor relationships with enterprise clients.
- Ability to translate complex business challenges into actionable technical designs.
- Experience developing solution designs, proposals, and statements of work.
- Understanding of generative AI and machine learning integration within contact centers.
- Familiarity with compliance and security requirements in regulated industries (healthcare, finance, government).
- Ability to create prototypes and proof-of-concepts.
- Strong technical communication skills for evangelism and thought leadership.
- Commitment to staying current with AWS service updates and industry trends.
Responsibilities
- Provide technical thought leadership and serve as a trusted advisor to customer executives regarding CX transformation.
- Lead deep dive architecture and design sessions focused on Amazon Connect.
- Author proposals, solution designs, and statements of work capturing requirements and delivery approach.
- Conduct technical discovery workshops to translate business challenges into technical solutions.
- Develop proof-of-concepts and prototypes for Amazon Connect features.
- Design and architect customer experience solutions leveraging AWS services and generative AI.
- Create detailed technical specifications aligned with AWS Well-Architected best practices.
- Integrate Amazon Lex and Amazon Bedrock into contact center solutions.
- Educate clients and internal teams on AWS CX best practices and emerging AI/ML technologies.
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