Systems Engineer
New
3
3CloudInformation Technology
Remote - PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 3 years of experience
- Required Skills
- Microsoft AzureSharePointNetworkingTroubleshooting
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience as an IT Helpdesk Technician, Support Specialist, Systems Engineer, or End-User Support professional.
- AZ-900 Microsoft Azure Fundamentals Certification.
- Experience supporting Microsoft 365 services, including SharePoint, Exchange, Teams, Entra ID, and Intune.
- Experience with networking, firewalls, switches, and access points.
- Familiarity with Apple Business Manager and MDM solutions such as Mosyle or JAMF.
- Familiarity with GitHub, Azure DevOps, and third-party administration platforms.
- Familiarity with Microsoft licensing administration and Partner Center.
- Excellent customer service and communication skills.
- Ability to work independently and collaboratively in a team environment.
Responsibilities
- Respond to user queries, analyze issues, and document work performed.
- Ensure support requests and problem tickets are completed within established SLAs.
- Perform routine systems support, maintenance, and testing.
- Troubleshoot hardware, software, networking, and communication issues.
- Support Azure, Microsoft 365, SharePoint, Exchange, Teams, Entra ID, and Intune environments.
- Assist with Apple Business Manager, Mosyle, or other MDM solutions.
- Support the implementation of new technologies and IT projects.
- Assist with inventory tracking, procurement, and record keeping.
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