Lead Operations Support Engineer
New
B
Black Canyon ConsultingBiotechnology, DevOps
This opportunity is full time at the NCBI in Bethesda, MD and/or remote.Full-TimeLead
Salary not disclosed
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Job Details
- Required Skills
- DockerPythonBashGitKubernetesLinuxAnsibleGitLab
Requirements
- BS degree in STEM or equivalent experience
- Customer-focused, team-oriented disposition
- Good systems debugging skills
- Comfortable with the Linux environment or UNIX CLI
- Experience with some programming or scripting language
- Have experience creating processes, procedures and SOP documentation
- General understanding of TCP/IP, HTTP, and related protocols
- Initiative to take ownership of tasks and drive them to completion
- Comfortable dealing with users with varying levels of IT knowledge
- Eager to learn new technologies
- Strong communication and soft skills to interface with customers, peers and management
- Good judgement, sense of integrity, and responsibility
Responsibilities
- Identify and resolve operational problems in a micro-service environment
- Work with developers to resolve deployment and runtime problems
- Perform analysis and debugging work across multiple technologies
- Prioritize issues to keep applications within error budgets and meeting their SLOs
- Provide technical solutions to a wide range of problems and user requests
- Document process, procedures and SOPs by soliciting feedback and suggestions from team members
- Compile postmortems and action items to minimize future outages
- Interview other people for team member roles, and decide which ones to recommend for hire
- Train new team members, and assist them with issues
- Provide on-call support to NCBI's internal developers and other staff
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