Senior Infrastructure Support Engineer
New
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ThoughtworksCloud infrastructure
Location: Chicago, Illinois, USA; Dallas, Texas, USA; Miami, Florida, USA; Philadelphia, Pennsylvania, USA; Portland, Oregon, USA; No. of days in office: Fully RemoteFull-TimeSenior
Salary91,000 - 137,000 USD per year
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Job Details
- Languages
- Proficient in English
- Required Skills
- AWSDockerGCPKubernetesAzureCI/CDLinux
Requirements
- Have hands-on experience using CI/CD tools such as Jenkins, CircleCI, or GitLab for deployments.
- Have knowledge of Infrastructure as Code tools such as Terraform, Ansible, ARM, or CloudFormation.
- Have working experience with observability tools for logging, monitoring, tracing, and alerting, such as Datadog, Prometheus, Grafana, ELK/EFK, or Splunk.
- Have experience supporting at least one public cloud: AWS, Azure, or GCP.
- Have hands-on experience managing workloads in container ecosystems such as Docker, Kubernetes, or OpenShift.
- Understand system performance tuning, scaling, high availability, disaster recovery, failover, backup, and recovery concepts.
- Have experience operating Linux, such as RHEL or a Debian-based OS, and working with common commands, Bash scripts, environment variables, and logs.
- Have experience supporting SQL or NoSQL databases such as PostgreSQL or MongoDB, and caching solutions such as Redis or Memcached.
- Have experience with networking configuration and security, including load balancing, proxies, TLS, certificate management, and standard network protocols.
- Understand API fundamentals including requests, responses, headers, authentication, and JSON payloads.
- Be proficient in English and able to hold Q&A discussions with senior stakeholders.
- Be willing to participate in a rotation- and need-based 24x7 available team.
Responsibilities
- Monitor shipped product and service operations using agreed “Eyes on glass/Follow the sun” engagement models.
- Track operations against business-defined key performance indicators and respond to deviations.
- Define and document incident responses with the SRE team and client stakeholders, and prepare runbooks.
- Automate day-to-day operations using suitable technology stacks to reduce manual effort and improve team efficiency.
- Respond to production and other high-value-environment incidents using runbooks or sound judgment.
- Coordinate incident response across support teams, technology leads, SRE leads, and development teams, including setting up war rooms.
- Prepare root cause analyses and postmortem reports, explain findings to clients, and outline preventive measures.
- Implement service and product reliability improvements by writing infrastructure and observability configuration code.
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