Customer Support Representative
New
India, 8 AM to 5 PM Eastern Standard Time (US)Full-TimeEntry
Salary9,600 - 10,800 USD per year
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Job Details
- Experience
- 1+ year
- Required Skills
- SalesforceTechnical supportCRMCustomer supportSaaSHubSpotZendesk
Requirements
- 1+ year of experience in customer support, customer service, or client-facing role
- Experience in SaaS, fintech, or cannabis-related industries preferred
- Excellent written and verbal communication skills
- Experience using CRM and support tools (e.g., Salesforce, Zendesk, HubSpot)
- Strong problem-solving and troubleshooting abilities
- Attention to detail
- Ability to quickly learn product offerings and platform functionality
- Highly organized and able to manage multiple priorities
- Self-motivated team player with a customer-first mindset
Responsibilities
- Respond to customer inquiries via phone, email, chat, and ticketing systems
- Troubleshoot and resolve customer concerns related to financial products and platform functionality
- Guide customers on product features and workflows
- Document customer interactions within CRM and support platforms
- Collaborate with internal Sales, Product, and Operations teams
- Assist with onboarding, account setup, and payment-related inquiries
- Identify recurring customer concerns to provide feedback for process improvement
- Meet or exceed support KPIs
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