Advisor - Journal Operations

New

India; We are currently looking for an Advisor – Journal Operations in Canada., global teams across time zones when requiredFull-TimeEntry

Salary not disclosed

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Job Details

Graduate or postgraduate degree in any discipline
0–2 years of relevant experience (freshers are welcome) in customer service, operations, or related fields
Strong written and verbal communication skills with a customer-focused mindset
Excellent time management, prioritization, and organizational abilities
Ability to work accurately in a fast-paced, process-driven environment
Basic proficiency in Microsoft Excel is preferred
Familiarity with publishing or workflow systems (such as ScholarOne, STS, SMART, or A2R) is an advantage
Strong collaboration skills and ability to work effectively in team-based environments
Proactive attitude toward learning, process improvement, and stakeholder engagement

Manage Journal Operations inboxes while meeting defined SLAs for response time, accuracy, and customer satisfaction
Handle author queries via email, ensuring clear, professional, and timely communication
Work across multiple publishing systems (e.g., ScholarOne, STS, SMART, and related journal platforms)
Prepare and maintain daily productivity and performance reports to support operational tracking
Develop, refine, and standardize canned responses to improve efficiency and consistency
Contribute to internal and external knowledge base content, ensuring accuracy and usability
Collaborate closely with team members to ensure smooth inbox coverage and workflow distribution
Participate in identifying and implementing process improvements at both local and global levels
Engage in meetings and cross-functional discussions, including with global teams across time zones when required

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