Scaled Customer Success Manager
New
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4–6+ years
- Required Skills
- Data AnalysisCustomer SuccessSaaSHubSpot
Requirements
- 4–6+ years in Customer Success, Lifecycle Marketing, Growth, or Customer Operations in SaaS
- Experience supporting high-volume customer portfolios (500+ accounts)
- Hands-on experience designing or operating 1-to-many Customer Success programs
- Strong analytical mindset with comfort working in product usage and customer data
- Familiarity with lifecycle automation and customer engagement tools (HubSpot, Gainsight, Intercom, or similar)
- Systems-builder mindset (designing playbooks and programs)
- Excellent written communication skills for digital engagement
Responsibilities
- Design and operate Fello’s 1-to-many Customer Success motion across the full customer journey.
- Analyze product usage signals to identify friction and design programs to drive adoption.
- Build self-serve onboarding journeys, activation campaigns, and educational assets.
- Continuously improve lifecycle engagement through experimentation and A/B testing.
- Monitor scaled customer health and trigger automated interventions to reduce churn risk.
- Identify and execute scalable expansion opportunities through lifecycle campaigns.
- Partner with Product, Marketing, Sales, and RevOps to support expansion and improve content.
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